FAQ
ABOUT US
Sparkling Earth has been family owned and operated since 1991 and is presently women owned and operated.
Our first product released was the Arctic Bandana Cooling Tie. We were pioneers in the cooling tie industry. We then branched out and made the first ever Medical Caps, Surgical Caps and Scrub Caps with built-in sweatbands. Today make a wide variety of awesome Medical Caps, Surgical Caps, Scrub Caps, Skull Caps, Stethoscope Covers Arctic Bandanas and more.
We are proud that nearly all of our products are designed and manufactured in Phoenix, Arizona (unless otherwise stated).
SKULL CAPS
Our American Made Skull Caps are designed for a customizable, secure fit. Here’s how to wear them:
- Adjustable Fit: Position the front of the skull cap where you want it, ensuring the side seams are evenly spaced.
- Tie for Comfort: Pull the ties to the back of your head, place them at the nape of your neck, and tie a double knot for a snug fit.
- Versatile Use: Perfect under work helmets, motorcycle helmets, or worn alone for a sleek look.
- Secure & Comfortable: Fits close to the head, making it ideal for all-day wear and active lifestyles.
Returns & Refunds
We want you to be completely satisfied with your purchase from Sparkling EARTH Headwear and Accessories. Items purchased at www.sparklingearth.com may be returned within 30 days of purchase, provided they are in original condition with tags attached.
Customers are responsible for return shipping costs when items are eligible for return.
Please note:
- Tri-Danna masks are non-returnable due to hygienic reasons.
- Customized screen-printed headwear (with your logo or design) cannot be canceled or returned once production has started.
For questions or assistance, please contact our office.
Please check our Terms of Service to see if you're eligible for a refund.
Shipping & Delivery
You can ship through a variety of vendors from the USPS Ground Advantage to expedited services such as UPS and more. You will find all available options in the checkout menu.
Yes! Sparkling EARTH offers international shipping through UPS Worldwide Expedited, including fast delivery options. UPS provides door-to-door tracking so you can monitor your package every step of the way. Applicable duties and taxes are billed separately to help avoid delays at customs, ensuring a smooth delivery process.
Domestic Shipping: Orders ship Monday through Friday, typically within 24 hours. Please note we are closed on weekends.
International Shipping: Duties and taxes are calculated prior to shipment to ensure smooth customs clearance.
Delivery Time: Most orders arrive within 5–7 business days after shipping.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Screen Printing
- Premium Materials: We use 100% natural, breathable, and comfortable cotton for superior quality and durability.
- Made in the USA: All products are proudly designed and manufactured in Phoenix, Arizona.
- High-Quality Screen Printing: Custom logos and designs are screen-printed on flat fabric before final assembly, ensuring sharp, vibrant imagery and long-lasting wear.
At Sparkling EARTH, we offer custom screen printing on a wide range of headwear and accessories, including:
- Skull Caps
- Medical Caps, Surgical Caps, and Scrub Caps
- Stethoscope Covers
- Arctic Bandanas
- Pet Bandanas
…and more!
We’ve been delivering high-quality, custom screen-printed headwear since 1991, ensuring vibrant designs and long-lasting durability.
Production time is typically 3-4 weeks. BUT, if you need it sooner, ask about our expedited service. For an additional fee, we can rush your production time.
Misc.
With your SparklingEarth.com account, you’ll enjoy easy access to:
- Account Details: Manage your personal information and preferences.
- Order History: View past purchases and track current orders.
- Wish List: Save your favorite headwear and accessories for later.
- Email Subscriptions: Stay updated on new products, exclusive offers, and promotions.
- Coupons & Gift Certificates: Redeem discounts and special deals quickly.
We include dimensions on our product listings so you can better ensure it fits before you purchase it.
Please contact our office at 623.780.9674 or via email at info@sparklingearth.com for additional assistance.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept SHOP Pay.
Product Warranty
Warranty Policy
At Sparkling EARTH, every product undergoes strict quality control to ensure superior craftsmanship. Our warranty guarantees protection against manufacturer defects, including issues related to design, materials, or workmanship.
- Coverage: Manufacturing, design, or material defects.
- Claim Period: Notify us within 30 days of discovering a defect.
- Exclusions: Damage caused by impact, misuse, or any issue not related to a manufacturing defect is not covered.
We stand behind the quality of our USA-made headwear and accessories, delivering products you can trust.
Returns
Returns within 30 days receive a full refund.
Worldwide shipping
Ship anywhere, rates available at checkout.
Support
Call us anytime at 623-780-9674.