FAQ
Frequently Asked
Questions
About Us
When did Sparkling Earth open?
Sparkling Earth has been family owned and operated since 1991 and is presently women owned and operated.
What was Sparkling Earth’s first product line?
Our first product released was the Arctic Bandana Cooling Tie. We were pioneers in the cooling tie industry. We then branched out and made the first ever Medical Caps, Surgical Caps and Scrub Caps with built-in sweatbands. Today make a wide variety of awesome Medical Caps, Surgical Caps, Scrub Caps, Skull Caps, Stethoscope Covers Arctic Bandanas and more.
Where are your products manufactured?
We are proud that nearly all of our products are designed and manufactured in Phoenix, Arizona (unless otherwise stated).
SKULL CAPS
HOW DO I TIE A SKULL CAP:
Our Skull Caps are self tying which means you can adjust the fit yourself. Gather your skull cap and make sure the front is where you would like it to sit making sure the side seams evenly spaced out. Follow your hands along the ties to the back of you head making sure to position the ties at the nape of your neck. Tie the two ends twice to make a knot. You can easily wear a skull cap tied under a work helmet or motorcycle helmet. They fit nice and snug against your head which is makes it great to wear alone or with a helmet.
Returns
Can I return it if it's not me?
We want you to be completely satisfied with your purchase from Sparkling Earth Headwear & Accessories. Product(s) purchased at www.sparklingearth.com may be returned within 30 days from the date of purchase, as long as the product(s) is in the original condition, with the original tags attached. Please contact our office if you have any questions.
However, our Tri-Danna masks are non-returnable due to hygenic reasons Customized Screenprinted Headwear (screenprinted with your logo, etc.) cannot be cancelled or returned after they are in process.
Shipping
What are my options on shipping?
You can ship through a variety of vendors from the USPS 1st class mail to expedited services such as UPS and more. You will find all available options in the checkout menu.
Do you offer international shipping?
Yes, we offer UPS and DHL as options for shipping international including expedited options. Both UPS and DHL allow our international customers to track their packages from our door to yours.
Screen Printing
Why choose us?
We use 100% natural, breathable, comfortable cotton. Products are designed and produced in the USA. All custom logos/designs are screenprinted on flat pieces of fabric prior to the final sewing process, ensuring the highest quality imagery.
What products can I screen printed my logo/design on?
You can screenprint a wide variety of Skull Caps, Medical Caps, Surgical Caps, Scrub Caps, Stethoscope Covers, Arctic Bandanas, Pet Bandanas and more. We have been producing quality screen printed goods since 1991.
What is the normal production turnaround time?
Production time is typically 3-4 weeks. BUT, if you need it sooner, ask about our expedited service. For an additional fee, we can rush your production time.
More
Are there any benefits to having an account with you?
With your sparklingearth.com account, you will have access to the following information:
1. Your Account Information
2. Your Order History
3. Your Wish List
4. Your Email Subscriptions
5. Your Coupons and Gift Certificates
How do I know if a cap will fit?
We include dimensions on our product listings so you can better ensure it fits before you purchase it.
Who can I contact if I have questions not answered here?
Please contact our office at 623.780.9674 or via email at info@sparklingearth.com for additional assistance.